Description
The Program Specialist is a key integrated care team member who coordinates care for survivors of sexual and domestic violence. The position will plan and implements grant goals, support the developments of program resources and partnerships and take part in the on-call schedule. This role is vital in supporting patients to achieve their health goals through patient-centered care planning, care coordination, and community resource utilization. The ideal candidate will demonstrate a commitment to patient-centered care, have excellent organizational skills, work well in teams, and be able to adapt to the evolving needs of individuals who have been identified as survivors of domestic and/or sexual violence.

This position can be located in Flagstaff, AZ or Holbrook, AZ.

Duties

• Organize, coordinate, and link services for patients, including traveling locally and regionally to support and provide intakes and referrals, and assist NACASA patients before and after the exam.
• Utilize motivational interviewing and other techniques to develop a patient centered care plan and self-management goals, guided by provider and care team recommendations to promote the best possible health outcomes.
• Utilize standardized educational materials to support health promotion, disease understanding, and self-management. Identify patients who may benefit from additional teaching and connect with appropriate care team members (i.e. Pharmacy, Clinical Support Supervisor) or external resources as needed.
• Contribute to a patient's health literacy by linking them to information and services to aid in health-related decisions and actions for themselves.
• Develop and maintain collaborative relationships with community groups, public officials, organizations addressing domestic and sexual violence, dating violence, and stalking, and exchange and update information on resources and services available.
• Collaborate with community partners and specialty care providers across the continuum of care to provide optimal care coordination services, including referrals, and access to care for patients locally and regionally. Maintain a current list of community agencies and resources for integrated team members to reference.
• Actively participate with the clinical integrated care team to support, engage, and follow-up with the patient with provider-guided treatment goals.
• Document all encounters in the patient chart within the Electronic Health Record and ensure all clinical questions or concerns are shared with the appropriate care team member.
• Continually seek opportunities to improve processes within the clinic or care management/coordination team by participating in continuous quality improvement projects to maintain the highest quality of care and patient safety.

Requirements

• Bachelor's degree or equivalent experience resulting in broad knowledge of a field related to the job, such as social work, public health, psychology, etc.
• 2 years' experience and/or training.
• Basic Life Support and Driver's License required upon hire.
• Community Health Worker Core Competencies Certification / Training required within 180 days of hire.
• Motivational Interviewing experience preferred.

Compensation
Starting at $22.84/hr + DOE